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Can't download file from iCloud Drive on iPhone

Hey Guys,

Upload and download files to iCloud Drive from my Mac

Can see files on iPhone but will not open or download file from iCloud

So frustrated

SE 2020 iPhone

iPhone SE

Posted on Feb 20, 2022 3:58 PM

Reply
4 replies

Feb 21, 2022 11:20 AM in response to driven807

Hello there driven807,






Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand. Let's take a closer look as we do our best to provide some additional insight.  




We understand you're having some issues accessing a file in iCloud that originally came from your Mac. To get started, what kind of file are you trying to download on your iPhone? Can you access any other files or similar formats besides this one? What exactly happens when you try to download it?




In the meantime, do you have enough space on your iPhone?




 If you need more space for an update on your iPhone, iPad, or iPod touch






Certainly keep us posted, we’re here for you every step of the way!




Take care.

Feb 22, 2022 10:36 AM in response to driven807

Hello driven807,



From the screenshots, you're using a cellular connection with only 2 bars for signal strength. Do you have any issues using the internet with other apps? For example, can you use Safari and surf the internet? Does it seem slow?


If possible, try connecting to a reliable Wi-Fi network to see if the same thing occurs. A poor cellular connection or Wi-Fi connection could cause issues with downloading files.


If you haven't already done so, restart your iPhone. Sometimes a restart can help resolve issues.


If these steps doesn't help, contact Apple Support.



Good luck!

Can't download file from iCloud Drive on iPhone

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