unable to complete Touch ID enrollment

I recently had to wipe my MacBook Pro and trying to add my Touch ID however, I keep getting an error message that says 'unable to complete Touch ID enrollment. Please go back and try again.' When I place my finger on the Touch ID on the control bar, I keep getting the same error message. When I try to add a fingerprint, it says my fingerprint limit is reached but there aren't any fingerprints on the account. I scoured Apple community conversations to no avail. Is there someone out there who knows how to fix this?

MacBook Pro 15″, macOS 12.2

Posted on Feb 20, 2022 8:04 PM

Reply

Similar questions

1 reply

Feb 20, 2022 8:42 PM in response to Cali818

Cali818 Said:

"unable to complete Touch ID enrollment: I recently had to wipe my MacBook Pro and trying to add my Touch ID however, I keep getting an error message that says 'unable to complete Touch ID enrollment.[...]"

-------


Troubleshooting Touch ID:


A. Clean your Finger:

Is your finger clean and dry? If not, clear it, rinse it with water, and the dry it up.


B. Still having Issues?

Go Here: If Touch ID isn't Working on your Mac - Apple Support

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unable to complete Touch ID enrollment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.