Appstore screen is blank white

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Level 1

11 points

Appstore screen is blank white

I made the mistake of upgrading to Catalina, then the further mistake of upgrading to Big Sur, hoping it would be better. At some point, the Appstore became completely unusable because it is nothing but a white, blank screen.

When Monterey came along, I tried it on my MacBook for some months to see if it was stable and it was, so I upgraded my iMac Pro as well.

This time I didn't do a complete scrub and fresh install as I didn't have the time to reinstall everything. Should probably have done.

And now I have the same issue with the blank Appstore screen but in Monterey!

On the MacBook, the problem doesn't occur.

Has anyone actually solved this issue?

Posted on Feb 20, 2022 11:42 PM

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Answer 1

Drew_7

Community Specialist

Feb 22, 2022 6:57 AM in response to anch in nk

Hello anch in nk,

We understand you're experiencing an issue accessing the App Store. We'd like to share a resource that can help. Get started with the guidance listed here: How to use safe mode on your Mac

Safe mode can help you isolate, and this article contains next steps if the behavior does or does not continue.

Best regards.

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Answer 2

anch in nk Author

Level 1

11 points

Feb 23, 2022 12:14 AM in response to Drew_7

Hi Drew_7

I have now tried that and even then the Appstore appears as an empty, white space.

So it's probably best if I format the SSD and reinstall Monterey from scratch, like in the old Windows days.

Perhaps that'll help.

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Appstore screen is blank white

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