Access to a cloud wifi

Question

Access to a cloud wifi

I recently changed my 8 plus for a 13 pro max and I now can’t connect to one of the cloud Wi-Fi networks that I have used for years, “Sky cloud”. It keeps saying unsecure connection. I never had this problem with the 8 plus, but don’t know if it’s the 13 pro max that’s blocking the connection or the latest iOS update. I have had the network rebooted, deleted the wifi network from my phone but it hasn’t solved the problem. Unfortunately I no longer have my old 8 plus to test it against. Any help would be greatly appreciated.

iPhone 13 Pro Max

Posted on Feb 21, 2022 3:00 AM

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Answer 1

edclange

Level 5

4,860 points

Feb 21, 2022 7:08 AM in response to garyfrombeccles

If your iPhone shows a WiFi symbol at the top right, that means that it has a WiFi connection. But that connection does not appear to be passing data to the internet. The WiFi provider might not recognize your new device. You may need to register it as a new device with them.

Have you tried opening Safari and trying to access anything? Most WiFi providers like this will redirect you to a login page.

You'll get more specific information by contacting the provider directly.

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Answer 2

edclange

Level 5

4,860 points

Feb 21, 2022 8:33 AM in response to garyfrombeccles

If they are authenticating your device by MAC address, you might need to turn off Private Wi-Fi Address in the WiFi settings for that connection.

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Answer 3

Raicya

Level 10

210,087 points

Feb 21, 2022 3:09 AM in response to garyfrombeccles

See the following Apple articles:

Connect to Wi-Fi on your iPhone, iPad, or iPod touch

Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points

Recommended settings for Wi-Fi routers and access points - Apple Support

If you need help with your Wi‑Fi password

If you need help with your Wi‑Fi password - Apple Support

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Answer 4

Raicya

Level 10

210,087 points

Feb 21, 2022 5:11 AM in response to garyfrombeccles

See this Apple article: Use captive Wi-Fi networks on your iPhone, iPad or iPod touch

Use captive Wi-Fi networks on your iPhone, iPad or iPod touch – Apple Support (UK)

& read this again:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support

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Answer 5

Raicya

Level 10

210,087 points

Feb 21, 2022 7:46 AM in response to garyfrombeccles

You need to ask them why they won’t let you access the internet through their Wi-Fi hotspot.

They must have a reason.

This is not an Apple and/or iPhone problem.

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Answer 6

Raicya

Level 10

210,087 points

Feb 21, 2022 7:10 AM in response to garyfrombeccles

Any idea what could be preventing me from accessing the internet then?

Because you use Sky cloud free Wi-Fi hotspot, you need to ask them for a password.

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Answer 7

Feb 21, 2022 4:59 AM in response to Raicya

I have tried most of the suggestions in the links, but it still says “Unsecured network” in the wifi settings screen. I connected an old android device to the cloud Wi-Fi without any trouble at all. It’s very frustrating having paid over £1000 for a device that I can’t use the wifi in one particular venue, I am having to use a lot of data from my allowance just to use the basic internet.

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Answer 8

edclange

Level 5

4,860 points

Feb 21, 2022 6:51 AM in response to garyfrombeccles

Any WiFi connection that does not require a password is not encrypted and therefore not secure. Your iPhone is displaying "unsecured network" to inform you that any other device connected to that WiFi network can see what you're doing. But it does not prevent you from using it.

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Answer 9

Feb 21, 2022 6:59 AM in response to edclange

Any idea what could be preventing me from accessing the internet then? It worked fine on my old 8 plus but the next day, as soon as I changed to the 13 pro max and downloaded the latest iOS, I couldn’t access it.

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Answer 10

Feb 21, 2022 8:24 AM in response to Raicya

They can’t understand it either. The manager tried to access the internet on my device but he failed too. It looks as if I will have to use a reliable old £75 android device to access the internet and leave my new 13 pro max at home! Not happy!!

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Answer 11

Feb 21, 2022 7:29 AM in response to edclange

I will try that next time I go to the place 👍

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Answer 12

Feb 21, 2022 7:39 AM in response to Raicya

I have the password but it still won’t let me access the internet.

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Access to a cloud wifi

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