You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Hello, I'm unable to install the iOS 15.3.1. It keeps saying I’m not connected to the internet. What can I do

Hello, I'm unable to install the iOS 15.3.1. It keeps saying I’m not connected to the internet. What can I do

iPhone 11 Pro, iOS 14

Posted on Feb 21, 2022 4:55 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2022 4:57 PM

Connect to the internet.


  1. You need to have a good WiFi connection.
  2. Turn off any VPN you are using.
  3. Make sure you have a 50% or better battery charge and preferably connected to power.
  4. Turn off Low Power mode
  5. You need to have 6GB of free space.
8 replies

Feb 21, 2022 4:58 PM in response to deggie

deggie wrote:

1. Connect to the internet.

You need to have a good WiFi connection.
2. Turn off any VPN you are using.
3. Make sure you have a 50% or better battery charge and preferably connected to power.
4. Turn off Low Power mode
5. You need to have 6GB of free space.

And make sure airplane mode is off and you have a connection to your carrier’s network.

Hello, I'm unable to install the iOS 15.3.1. It keeps saying I’m not connected to the internet. What can I do

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.