Apple Music Play History not syncing across devices

Hello, jeff_st!

Thanks for reaching out in Apple Support Communities! We understand you want to make sure your listening history is showing on both devices.

Let's see if closing the Music app on your Mac then reopening it helps to refresh the listening history. We'd like to see if you're seeing both devices showing up in the Replay list: Apple Music Replay on the web. If the Replay list has music that you've listened to on both devices, it is using the listening history. We'd also success looking at "Recently Played" on both devices too. It should match.

Let us know if this helps.

jeff_st,

Welcome back. You've completed a lot of troubleshooting! Since you're newer to Apple Music it would be difficult in order to tell which device might be missing on your Replay list until you either generated enough time, or you know you're only playing a song on a specific device.

To check this further, we'd suggest reaching out to Apple: Contact Apple Support. We're suggesting this as a next step so they can see why the listening history isn't syncing or narrow down whether it's driven by the device itself.

Kind regards.

My play data syncs in batches, at random intervals. Sometimes every couple days, sometimes it takes 4 days or more. It is very aggravating. I posted my analysis with many details: Ongoing issues syncing Play count and Las… - Apple Communitypple Community

I finally was able to get a work order open and they are supposed to call me back on the 28th with an update.