Preview icons for files are not displaying .... (recently updated to Mac OS Monterey 12.2.1)

Picture files and PowerPoint files typically display a preview icon.

Now that I have updated to OS Monterey 12.2.1, the preview icons are not displaying correctly. ARRRRGH!

MacBook Pro 15″, OS X 10.11

Posted on Feb 22, 2022 7:37 AM

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Posted on Feb 22, 2022 9:00 PM

On the Desktop, press CMD+J and make sure Show Icon Preview is checked. Navigate to where the files that are missing previews are located and then rinse and repeat to ensure the Show Icon Preview is turned on.


Try booting into Safe Mode then reboot back into Normal Mode. Booting into Safe Mode runs a bunch of maintenance scripts and also flushes the system caches and can resolve bizarre problems.


To boot into Safe Mode hold the Shift key while powering on. Let go to login then continue holding Shift after pressing Return. If the disk is encrypted you will have to login a second time. Keep holding that Shift key until you get to the desktop. Then give the systems 2-3 minutes to finish doing stuff behind the scenes. Then shutdown and restart normally.


See if after some time the icons start showing previews again.

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Question marked as Top-ranking reply

Feb 22, 2022 9:00 PM in response to CanGoosse

On the Desktop, press CMD+J and make sure Show Icon Preview is checked. Navigate to where the files that are missing previews are located and then rinse and repeat to ensure the Show Icon Preview is turned on.


Try booting into Safe Mode then reboot back into Normal Mode. Booting into Safe Mode runs a bunch of maintenance scripts and also flushes the system caches and can resolve bizarre problems.


To boot into Safe Mode hold the Shift key while powering on. Let go to login then continue holding Shift after pressing Return. If the disk is encrypted you will have to login a second time. Keep holding that Shift key until you get to the desktop. Then give the systems 2-3 minutes to finish doing stuff behind the scenes. Then shutdown and restart normally.


See if after some time the icons start showing previews again.

Feb 23, 2022 12:30 PM in response to CanGoosse

I would guess there is some preference or configuration file damaged in your user profile on the Mac. Create a new user to test. Copy over some files to /Users/Shared and copy them to the test users Desktop and experiment a bit. If the problem goes away with the test user then the problem is within your user profile on this Mac.


I would then create a new user for myself, copy all the data over (since you have things in Cloud that shouldn't be anymore difficult than re-authenticating to the cloud system). Yes, this is a pain but if it works then the problem is solved. Once everything is perfect, you can remove the original user account as well as the test account and get on with life. You'll need to redo all your App settings, etc. But at least you will have a clean fresh start.

Feb 26, 2022 10:36 AM in response to CanGoosse

It sounds like PowerPoint is the main problem and if other files associated to other Apps are working... I saw JPG was working but PNG was not and PPTX definitely had issues. Try this first, select one of the problem files and press CMD+I to pull up the Get Info screen. Look at the Open With entry and make sure it's pointing to the correct application. PNG should be Preview. PPTX would be the correct PowerPoint. If you change say PNG to be Preview and the Change All button is clickable go ahead and click it. That will force Preview to the be default application for PNG file types. Repeat with PowerPoint files, etc.


The Microsoft for Mac Engineers have been pointing Mac SysAdmins to this tool to reset / repair Microsoft Office. One of the Microsoft engineers wrote it. https://office-reset.com


You could try that tool. Don't reset everything, just try resetting PowerPoint first. It will repair problems and reset the App to its default out of the box configuration. So you will need to redo any settings in PowerPoint.



Feb 23, 2022 6:15 AM in response to James Brickley

Safe Mode on an Apple Silicon Mac (M1, M1 Pro / Max):


  1. Shutdown completely
  2. Press and hold power button for about 20-30 seconds until the Mac boots to a Recovery Mode
  3. Hold Shift and click on the Macintosh HD drive and there should be a Safe Mode option below the icon, click that to boot into Safe Mode.


*Added for those with Apple Silicon Mac's the Intel Mac's you hold Shift at power on.

Feb 23, 2022 9:04 AM in response to CanGoosse

Apple switched from bash to zsh due to software licensing. The bash shell adopted a more rigid open source license so Apple switched to zsh which has a different license and zsh is more advanced anyway. But none of this actually matters in your case. Bash is still there and it still works. The message is merely informing you about it.


You can ignore that message, the bash shell will work just fine.


Please try the steps again.

Feb 23, 2022 12:16 PM in response to James Brickley

James ... It occurs for all new-saves and re-saves of PowerPoint. I've already walked down the customer support road with Microsoft ... they think it's a Mac issue. It also occurs for some but not all Photoshop files although there doesn't seem to be any pattern re: png vs. jpeg. I moved a large number of photo files to my Apple cloud as I had only 15% free space left, to rule memory out as a possible contributing factor. The problem definitely appeared after I updated to MacOS Monterey 12.2.1. CIt also occurs on some photoshop files

Feb 24, 2022 5:25 AM in response to James Brickley

Good morning James ... I created a new user, relinked to my cloud account and copied two files (an old saved file that does correctly preview icon display and a new saved file that does not. ARRRGH ... problem persists in the new user. I did go back to Microsoft customer support this morning and we trashed the current powerpoint portion of Microsoft 360 and reinstalled PowerPoint. Same problem. In an earlier email I mentioned that I had moved a bunch of Photoshop files to the cloud. Photoshop files are displaying correctly in the cloud; PowerPoint files are not.


I appreciate all your hard work on my behalf ... any other suggestions to my dilemma?

Feb 26, 2022 2:28 AM in response to CanGoosse

James ... I don't see my last post to you. I did create a new user as you suggested ... the problem persists in the new user. It is very specific to saving a Powerpoint file. I went online to see if others were experiencing this problem. Seems there are a few of us out there. Many of the suggestions were similar to your recommendations. Only one person has listed success in solving the problem. She suggested that her problem rest with dropbox and she solved the problem by adding this line

rm -r ~/Library/QuickLook/DropboxQL.qlgenerator

qlmanage -r


Gulp ... Not being 'literate' in Terminal, how do I get to the point of adding this line?


As always, I am appreciative of your input. C

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Preview icons for files are not displaying .... (recently updated to Mac OS Monterey 12.2.1)

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