Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

lacib1414 Author

Level 1

5 points

Retrieving Data from iPhone after Black Screen of Death

My iphone XR just experienced the "Black Screen of Death". The last successful backup to iCloud was over 6 months ago. So, now the phone won't come on at all. iCloud only has the photos from the last backup. How can I retrieve the photos from the phone? I see different apps for iphone data recovery, but I'm not going to pay for something that doesn't work. Any suggestions?? Thank you!!

iPhone XR, iOS 14

Posted on Feb 22, 2022 7:51 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

414,528 points

Posted on Feb 22, 2022 7:51 AM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support
Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

View in context

Retrieving Data from iPhone after Black Screen of Death

Similar questions