Ok guys Im 2020 o bought a refurbished iMac I9
I had some errors when o ran first aid and had to do a clean install. I found that it is a hybrid drive and the smaller one wa I mounted and hidden. I now try to install OS bit I get a remote access for a company in Seattle and o need a user name and password. I can not turn off the remote access so I am in limbo. Why is remote access on when the hard drives have been wiped?
First, your iMac had a Fusion Drive setup where it used a small fast SSD combined with a large slow hard drive. During your clean install you temporarily "broke" the Fusion Drive setup and are only using one of the two drives.
Second, it appears this iMac was not properly prepared for sale since it is still being managed by a previous owner. You should return the iMac for a full refund since you don't know if this was just an oversight by a previous owner, or whether this iMac is stolen. This is one of the dangers of purchasing a used Mac. You could try contacting the company in Seattle to see if they will remove the iMac from their MDM assuming the Mac was not stolen.
FYI, if you need to restore the iMac with an OS before returning it, then you can use the instructions in this Apple article to reset the Fusion Drive and reinstall macOS again.
How to fix a split Fusion Drive - Apple Support
I'm glad you did the clean install to make sure there are no nasty surprises left behind within macOS, as it also allowed you to discover that the Mac is still being managed and was not properly prepared for resale.
SIDS70 wrote:
But yes I will give them a call but how would they take it off I don’t have the serial number since it is stuck asking for there admin login.
The serial number for an iMac should be located on the bottom of the stand.
Thank you the bad thing is I bought it in 2020 I don’t know if it was stolen or not the glass was replaced the seller said because it was broken. But yes I will give them a call but how would they take it off I don’t have the serial number since it is stuck asking for there admin login.
How do I disable remote management In recovery mode
