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User profile for user: McKinneyiMac
McKinneyiMac Author
User level: Level 1
12 points

Storm power surge causing iMac startup dialog box "Your computer was restarted because of a problem".

Upon startup of iMac I get the dialog box "Your computer was restarted because of a problem". This happened after a storm caused the power to go out for a brief moment. The last time I experienced this same scenario I was not able to make the dialog box go away until a macOS update came out. The machine works perfectly otherwise. How can I get rid of the dialog box about "Your computer restarted because of a problem"?

iMac 27″, macOS 12.2

Posted on Feb 24, 2022 7:36 AM

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User profile for user: McKinneyiMac
McKinneyiMac Author
User level: Level 1
12 points

Posted on Feb 24, 2022 6:34 PM

The actual error message was "You shut down your computer because of a problem." None of the suggestions above worked.

I went to Finder, Go, Go to folder and typed: /Library/Logs/DiagnosticReports

I deleted shut down related logs, especially around the date of the storms.

This solved my problem!

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User profile for user: den.thed
den.thed
User level: Level 10
82,342 points

Feb 24, 2022 7:48 AM in response to McKinneyiMac

1) Reset the SMC, as per > How to reset the SMC of your Mac - Apple Support

2) Reset the NVRAM, as per > Reset NVRAM or PRAM on your Mac - Apple Support

3) Use Safe Mode then a restart, as per > How to use safe mode on your Mac - Apple Support


Plus if you have frequent power outages, please consider getting a UPS battery backup for your iMac.

https://www.popularmechanics.com/technology/g35599409/top-ups-battery-backups/?

https://www.lifewire.com/best-uninterrupted-power-supplies-4142625

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Storm power surge causing iMac startup dialog box "Your computer was restarted because of a problem".

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