Remote Not Working Properly
I have a 64GB Apple TV (the latest model) and the remote is not working properly. Whenever I turn the Apple TV on with the remote the only buttons the Apple TV responds to are the clickpad and d-pad. The Apple TV doesn't respond to any of the other buttons including the power button. However, if I unplug the unit and plug it back in the remote works perfectly. Un-pairing and re-pairing doesn't change the situation. I bought this unit shortly after it was available and initially the remote worked fine. I can't say with certainty when this began but it may have started after one of the TVos 15 updates. We are currently on 15.3. I purchased a new remote and the same issue occurred.
What do you suggest I do to diagnose and correct this issue? Thanks.
Apple TV 4K, 15