Apple Care for iMac

It is the customers responsibility to get their equipment to an AASP. If you have a claim, you should call AppleCare and explain your situation to see if they have any accommodations for subscribers in your type of situation.

The point of having AppleCare is that the cost of AppleCare is far less than a repair charge on your iMac. AppleCare in most cases pays for itself if you have one claim! If you want to self insure (meaning you select to NOT get AppleCare) then you would pay for 100% for any repair expense. This assumes the computer is out of it's 1 year standard warranty.

Download the Apple Support App on your iOS device, it has chat support as well.

For AppleCare, well that is one way or you can click the Get Support link in the upper right of this page or if you have feedback for Apple you can post it at www.apple.com/feedback. Or you can walk into any Apple Store and speak to someone there. I'm sure there are other methods however your question is not specific.

Same problem here. I had to drive a 3hr round trip (160kms) to take my ten day old iMac 24 to get repaired and because I could only do it on a weekend, I had to arrange with the shop manager to drop it at one of his employees house. Yeah…”just kindly take your computer to our authorise repairer”. I’ve yet to work out how to get it back.

I'm in the UK and I have Apple Care+ and I have Onsite Service Available, but it does state that this may not be available in all countries.

You don’t have to, you can still get it serviced, get free estimates and pay only if you wish. With proper TLC, these machines run for years without problems. I’ve had my iMac for 8 years, not a hiccup.

Personally I always buy AppleCare on my Macs however I have also never had a claim on one either. As mentioned you can get free estimates and then self insure if you want if anything does go sideways. If you don't like the Terms of AppleCare no one is forcing your hand.

By the way, this forum is not for debating Apple policies, so we are getting off topic for this forum. If you don't see the value in AppleCare okay, that's fine and we are done. You asked, I answered and that is it.

I must say, I consider myself lucky, living in the London Suburbs I have two Apple Stores within a five mile radius and an Authorised Apple store less than four miles away. It boils down to the UK being so heavily populated that there is always a customer base around the bigger cities.