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Older Photos in I Message not showing up when scrolling through


this to continue earlier unresolved thread on this


i am seeing same and additional issue


the thread scrolls back to beginning normally in iPad


on Mac I now get a spinning ball for message stream


earlier I was getting img icon not the image


going into Library messages …. I was able to see several of the missing pics


i looked at permissions they seem to be correct


internet is connected, plenty of disk and iCloud space


i would like to save these streams as PDFs, then delete all messages . Clear the messages library

that isn’t available on iPad. Logged out, restarted, logged back in ….


actually, earlier I tried a resynch, this restored several previously deleted streams (I don’t need)

and it exhausted my 5gb cloud storage so I upgraded to 50g

mac messages still spinning




Mac mini 2018 or later

Posted on Feb 24, 2022 10:50 AM

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Question marked as Best reply

Posted on Feb 24, 2022 11:16 AM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


1 reply
Question marked as Best reply

Feb 24, 2022 11:16 AM in response to Bill47

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Older Photos in I Message not showing up when scrolling through

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