my apple pencil fell down and now the tip is broken

I just had my Apple Pencil 2 delivered. I opened the box right away and I was extremely excited, I didn't even notice the 'transparent' plastic wrap around the pencil. I immediately went to my room to bring my iPad with the Apple Pencil in my hand to scribble on the iPad and see how the pencil worked. Bear in mind that I still wasn't aware of the 'transparent' plastic wrap. On my way back to our living room, the pencil slipped from the wrap and fell on the ceramic floor and the tip got flat (I'm not sure if the inner part of it has suffered damage as well.) You can only imagine how depressed I am right now:( I had worked so hard during the last couple of months to earn the required money for it and I was happy that I finally bought the pencil that I desperately needed for a long time. In my country there aren't many stores that sell the Apple Pencil Tips and God knows how much will I have to wait till I can write with my pencil for the first time.

Dear Apple Team, I need you to take heed of my advice and make the wrap in a color that can be seen and noticed the second after opening the box so that no other people will have the bitter accident I just had.

Thank you for your time and consideration.

Posted on Feb 25, 2022 4:17 AM

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Posted on Feb 26, 2022 7:20 AM

Hey iamzohre, 


Welcome to Apple Support Communities. We understand that you have some feedback regarding the packaging (transparent wrap) for your new Apple Pencil. 


The best forum to share your thoughts about this would be here: Product Feedback This will ensure that it makes it to the most appropriate team within Apple. 


As far as the damage to the tip of the Apple Pencil, we'd suggest reaching out to Apple Support here: Get Support They'll be best equipped to review any available replacement options for your location. 


Take care! 

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Question marked as Top-ranking reply

Feb 26, 2022 7:20 AM in response to iamzohre

Hey iamzohre, 


Welcome to Apple Support Communities. We understand that you have some feedback regarding the packaging (transparent wrap) for your new Apple Pencil. 


The best forum to share your thoughts about this would be here: Product Feedback This will ensure that it makes it to the most appropriate team within Apple. 


As far as the damage to the tip of the Apple Pencil, we'd suggest reaching out to Apple Support here: Get Support They'll be best equipped to review any available replacement options for your location. 


Take care! 

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my apple pencil fell down and now the tip is broken

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