Problem with HDR playback

I have a strange problem with my Apple TV 4K. I use a Samsung Q9FN, a high quality HDMI cable, and a Sonos Arc. With many Apple TV Apps, 4K HDR content starts in SDR. Stopping playback (not pause / play) will start HDR playback. Has anybody seen this, or could I have defective Q9FN?

Apple TV 4K, tvOS 15

Posted on Feb 25, 2022 6:45 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 25, 2022 8:11 PM

I don't have the same TV and haven't experienced such an issue, but have you tried finding the best TV Settings for the ATV4K's 4K HDR mode and sticking with that (with ATV4K's Match Content set to Off)?


Assuming your TV's firmware is up-to-date and that all of its spiffy HDR-related and HDMI-CEC features are activated for the HDMI port the ATV4K is connected to, I would then go to the connected ATV4K and try the following:


    1. Settings > Video and Audio > VIDEO: Reset Video Settings
    2. Turn on HDR and verify Video Format = 4K HDR
    3. Test any improved Gamma suggestions and go with them if you can.
    4. Leave Match Content = Off (for now, at least).


From there, go to your TV's settings and turn off the Samsung's various video processing "enhancement" options off (sharpening, smoothness, etc.). These may cause a sort of double-jeopardy by processing the ATV4K's processed video stream. Then select your favorite Samsung picture mode (vivid, standard, movie, etc.) that's available while the Apple TV is displaying 4K HDR. Go back to the ATV4K Settings and do the color balance calibration process with your iPhone as a last step.


If you're like me, you may find that just sticking with the 4K HDR format looks fine for most if not all content you play through the Apple TV device. You've essentially upgraded the "Smart TV" aspect of your Samsung for a more current ATV4K with a more powerful chip. Let it do the heavy lifting in video processing. As a bonus, you wouldn't have to watch your TV go momentarily blank while switching video dynamic range and frame rates all the time.


Hopefully this approach will look good and bypass the question/issue you started with :-).

Similar questions

1 reply
Question marked as Top-ranking reply

Feb 25, 2022 8:11 PM in response to Dave_OC

I don't have the same TV and haven't experienced such an issue, but have you tried finding the best TV Settings for the ATV4K's 4K HDR mode and sticking with that (with ATV4K's Match Content set to Off)?


Assuming your TV's firmware is up-to-date and that all of its spiffy HDR-related and HDMI-CEC features are activated for the HDMI port the ATV4K is connected to, I would then go to the connected ATV4K and try the following:


    1. Settings > Video and Audio > VIDEO: Reset Video Settings
    2. Turn on HDR and verify Video Format = 4K HDR
    3. Test any improved Gamma suggestions and go with them if you can.
    4. Leave Match Content = Off (for now, at least).


From there, go to your TV's settings and turn off the Samsung's various video processing "enhancement" options off (sharpening, smoothness, etc.). These may cause a sort of double-jeopardy by processing the ATV4K's processed video stream. Then select your favorite Samsung picture mode (vivid, standard, movie, etc.) that's available while the Apple TV is displaying 4K HDR. Go back to the ATV4K Settings and do the color balance calibration process with your iPhone as a last step.


If you're like me, you may find that just sticking with the 4K HDR format looks fine for most if not all content you play through the Apple TV device. You've essentially upgraded the "Smart TV" aspect of your Samsung for a more current ATV4K with a more powerful chip. Let it do the heavy lifting in video processing. As a bonus, you wouldn't have to watch your TV go momentarily blank while switching video dynamic range and frame rates all the time.


Hopefully this approach will look good and bypass the question/issue you started with :-).

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Problem with HDR playback

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.