Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple unveils the new iMac with M4, supercharged by Apple Intelligence and available in fresh colors. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have a Late 2015 27inch retina iMac and I can't update to OS Monterey. It's on the list of compatible machines. Any ideas?

I have a late 2015 27" Retina iMac and I can't update to OS Monterey. It's on the list of compatible machines. Any ideas?

Posted on Feb 27, 2022 8:03 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2022 10:21 PM

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After restarting in Safe Mode, then download and install Monterey and then restart normally and test.

2 replies
Question marked as Top-ranking reply

Feb 27, 2022 10:21 PM in response to BigDoogie

Please restart the computer in Safe Mode per the directions in the  How to use safe mode on your Mac - Apple Support link. 


Note: If you are using a wireless keyboard please either plug it in using the supplied Lightning cable that shipped with it. If you are using a legacy keyboard or a third-party keyboard that does not have re-charging abilities, please use any USB keyboard. Also note that a Safe Mode restart may require you to hold down the shift key for up to 5 minutes before the computer starts in Safe Mode. You will know it is in Safe Mode when you see “Safe Mode” in the upper right of the display.


After restarting in Safe Mode, then download and install Monterey and then restart normally and test.

I have a Late 2015 27inch retina iMac and I can't update to OS Monterey. It's on the list of compatible machines. Any ideas?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.