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My phone has stopped working. I cannot lock my phone, make calls, click on apps, or turn off my phone.

My phone does not work

iPhone X

Posted on Feb 28, 2022 4:20 PM

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Question marked as Best reply

Posted on Feb 28, 2022 4:28 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

1 reply
Question marked as Best reply

Feb 28, 2022 4:28 PM in response to isabela71

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

My phone has stopped working. I cannot lock my phone, make calls, click on apps, or turn off my phone.

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