Hello,
Have you gone through the process of scanning your Drivers License or only answered the public information questions so far? If you are answering what you believe are correct answers to the questions but being denied, I strongly recommend requesting a full copy of your credit report to ensure you don't have a larger issue.
In the below information I bolded the part about needing a new account.
Identity verification for Apple Card or Apple Cash - Apple Support
"What if you enter the wrong information
Try to verify your identity again. When you verify again, we might ask for your valid Driver License or state ID.
- Go to your card info:
- iPhone: Open the Wallet app, tap your Apple Cash card, then tap .
- iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
- Apple Watch: Open the Apple Watch app, tap Wallet & Apple Pay, then tap your Apple Cash card.
- Tap Verify Identity. If you don't see this option, contact us. You might need to close your account and open a new one.
- Follow the onscreen steps."
FTC page about obtaining your annual free credit report
I hope this helps.