Amazon Prime glitch on Safari

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Level 1

13 points

Amazon Prime glitch on Safari

Macbook pro; OS 12.2.1 Safari 15.3

I have been watching videos on Safari with Amazon Prime for years. Suddenly, for the past 2 days, I cannot. I get a message saying "We're experiencing a problem with this video." However, the video plays just fine on Google Chrome so it is a Safari specific issue. Other website, such as youtube videos, have no problem.

I have tried erasing the cache and the history, but the problem remains. Any idea how to solve this?

MacBook Pro 15″, macOS 11.4

Posted on Mar 1, 2022 1:54 AM

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Answer 1

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mpk-apple Author

Level 1

13 points

Mar 1, 2022 1:41 PM in response to Sharhari

I tried the Shift key start a couple times but it did not help. Still get this error message.

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Answer 2

mpk-apple Author

Level 1

13 points

Mar 2, 2022 12:29 AM in response to mpk-apple

The Prime Video player app also would not work and it posted this error message: This video can't play on your device as it doesn't meet content protection standards.

After a bit of research I found it is a glitch with the HDMI external monitor I use. All I had to do was shutdown the computer, unplug the monitor and plug it back in, and restart the computer. All fixed!!

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