Screen keeps turning on and off

When i touch on the top edge of my iphone13 it’s automatically turns off and becomes on again,what is the problem

iPhone 13, iOS 15

Posted on Mar 1, 2022 11:55 AM

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Question marked as Top-ranking reply

Posted on Mar 2, 2022 9:06 AM

Hello nomvelo256,


Thanks for reaching out in Apple Support Communities about your iPhone 13, we’re happy to help out with the display.


It sounds like you may be touching the area where the proximity sensor is located. This is the feature that turns off the screen when you hold the iPhone up to your ear.


Also, take a look at the Attention Aware Features. If this feature is enabled, try turning it off and see if that resolves this behavior. See Turn Attention Aware features on or off on your iPhone or iPad Pro for details.


Let us know if you still need help.



Have a great day!

3 replies
Question marked as Top-ranking reply

Mar 2, 2022 9:06 AM in response to nomvelo256

Hello nomvelo256,


Thanks for reaching out in Apple Support Communities about your iPhone 13, we’re happy to help out with the display.


It sounds like you may be touching the area where the proximity sensor is located. This is the feature that turns off the screen when you hold the iPhone up to your ear.


Also, take a look at the Attention Aware Features. If this feature is enabled, try turning it off and see if that resolves this behavior. See Turn Attention Aware features on or off on your iPhone or iPad Pro for details.


Let us know if you still need help.



Have a great day!

Mar 2, 2022 10:45 AM in response to nomvelo256

Do you have 'tap to wake' enabled (under accessibility>touch>tap to wake? I just got an iphone 13 & turned off raise to wake yet everytime I touched my screen or it moved in my pocket, the screen would come on then off. I didn't even know there even was a 'tap to wake' feature & would have expected Apple to put something like that under the Display & Brightness menu below raise to wake vs the Accessability menu.

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Screen keeps turning on and off

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