I have a macbook pro with Big Sur OS.
I will randomly keep receiving the folding called "Promised Files".
It has nothing in it and when I delete it, the folder comes back when I log into my computer again. I'm not a developer.
Anyone know what this is? Is there a way to get rid of it?
MacBook Pro 15″, macOS 11.6
Any chance you are using Dropbox, Microsoft OneDrive, or something like them?
Look for any similar non-Apple file storage or "organizer" programs you may have installed.
Please determine if the same problems occur in "Safe Mode": How to use safe mode on your Mac - Apple Support.
This looks like a job for EtreCheck: Using EtreCheck - Apple Community
Post its report in a reply to this Discussion. Use the "Additional Text" icon below:
_USB-C_to_Headphone_Jack wrote:
I haven't installed anything new. This file keeps appearing every couple months. I've seen it since OS Catalina was released.
This has nothing to do with Catalina. It is some old 3rd party app that was probably doing something wrong the whole time. It probably isn't compatible with Catalina and is now doing something unusual because some other operation has failed.
_USB-C_to_Headphone_Jack wrote:
I haven't installed anything new. This file keeps appearing every couple months. I've seen it since OS Catalina was released.
Just making sure this isn't a translation problem. Are you using an English language?
There is a "Relocated Items" folder created after an update. I don't know how "Relocated" would translate to "Promised," but can't think of what would cause what you see.
Have you installed any new apps recently?
I have never seen anything produce a "Promised Files" folder.
I haven't installed anything new. This file keeps appearing every couple months. I've seen it since OS Catalina was released.
I also don't use any non-Apple file storage programs.
The folder persists through Safe Mode. Also when I was at the apple store a couple days ago, they said they knew of a "Relocated" folder before but not "Promised" Folder.
"Promised Files" Folder
