I’m locked out of 2 accounts because I don’t know how to “verify my identity” on my iPhone! Who’s taking pictures of what? How do I show “them” my face and license. I’m so CONFUSED! Now I’m locked out!
iPhone 12, iOS 15
What websites are you having issues with? Have you contacted the websites for help?
~Lyssa
You are probably best off stopping by the Apple Store with help in understanding your device.
If a site is asking for a copy of your driver’s license, don’t give it to them. I have never had any site ask for a picture of myself holding a paper with the current date on it. These are all red flags for identity theft.
What, EXACTLY, are you locked out of?
Apple is NOT going to ask you to do that. Methinks you have been scammed.
Yes!
It’s impossible to reach a live, English-Speaking rep! I’ve called and called and called. All I get are these Emails telling me I need to verify by providing copies of my license and “…a picture of me holding up a piece of paper with the date!” I DONT KNOW HIW TO DO THIS! Last time, all I got was “we’re unable to see your face…” After that. I’m blocked and told that because I didn’t do this or that and now, I can’t update my phone number! And what is this camera in the left hand corner of this message? The first company was “Affirm” but now “Klarna” has me blocked too! And I haven’t even tried yet to update my phone with them! I also use Afterpay and I haven’t even had the strength to try THAT one! I’m sure Im blocked THERE too!
What kind of websites are asking you to send this materials? What website is asking for your drivers license? This seems to be more of a problem with these sites, rather than a problem with your iPhone. Can you explain that?
No. not Apple! The companies are Affirm and Klarna. I tried to change my phone number when I bought my iPhone 12. I’m unable to do so because I was unable to identify that I really AM the account holder because I don’t know HOW to provide the information using my phone. I guess I should just go to an Apple store.
A quick Google search shows these are some type of buy now-pay later firms. You are trying to change your phone number for these accounts? You need to deal directly with them. That has nothing to do with Apple or your iPhone. Something very strange about how they are doing business.
I KNOW it’s not my new iPhone! I just don’t know how to USE it for this particular task. The Verizon store that I purchased it from more or less “refused” to help me with the new features. Rather, they gave me the Bum’s Rush, told me I could do it all myself and that it was “EASY” instead of showing me how to USE the new features and the differences between the 8 and 12. The rep simply dumped me and went on to the next victim. (I’ve had an iPhone 2,4,8 and now 12). I realize now I should have purchased the phone at an APPLE store! These carriers and their retail employees are simply there for commissions. I’ve had it happen with each iPhone I’ve purchased but customer service AFTER the purchase has gone from bad to worse.
Usually, I can figure out how to do something, but not this time. That’s why I reached out this way.
I’m locked out of 2 of my accounts because I don’t understand how to get a picture of me and the front of my license. I just don’t get it! Who’s taking the picture? Me or them? And how do I allow access to my camera?
