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I have tried EVERY troubleshooting and I’m fed up. Most of my calls are going straight to voicemail and not showing up in my call logs. This includes unknown callers and most of my contacts. Anyone have a clue?
iPhone 11 Pro, iOS 15
Not sure this is the cause of your issue but I had this same problem whenever my cell signal was not good. My phone wouldn't ring when someone called & there was even a delay in getting my VMs. I had to enable wifi calling to get calls to come through (settings>cellular>wifi calling). Have you tried that? If that doesn't work I suggest you call your cellular provider. Good luck!
Unfortunately it didn’t work. I can’t figure it out. Idk why the people that actually have their calls ring thru are doing so. Thought it was because they were in my favorites but I’ve added some and removed some and the same contacts still are ringing through
Does your call log show all the callers or only those people whose calls are coming through? If your call log doesn’t show everyone then it sounds like a problem with your carrier.
Think you said these people are all in your contacts so ‘silence unknown callers’ setting isn’t the cause (but I’d check anyway). Are you receiving all your VMs?
They are not showing up in call logs. I do get their voicemails but not right away. Anytime from 5 mins to hours later. I’ve contacted my carrier and they keep “trying to get in touch” with me but they’re sent straight to voicemail and I’ll try to call back and I’m either on hold FOREVER or I get someone that doesn’t understand what I’m trying to tell them is the problem.
That’s exactly what would happen to me when I had little to no cell signal & the signal was very unstable & changed constantly. Sounds like this is def a carrier issue. Call your provider when you’re wifi connected, wifi calling set to on & ask for level 2 Tech support. Give them your # & ask them to call you right back if call’s dropped (they should be able to reach you if you’re wifi connected & wifi calling is on). Eventually, AT&T told me the problem was the topography between my home & their towers. They said, ‘We don’t guarantee service everywhere’ which is a hard pill to swallow when you’re paying $160/mo. I ended up switching carriers & that solved my problems.
You’ve prob already done these but also try resetting your network settings, turn airplane mode on then off & reboot your phone.
Yep. Tried all that. Good idea though about having them call me right back. I’m swallowing that hard pill as well AT&T just doesn’t seem to care. Thank you so much for helping. I’m going crazy trying to figure it out.
We had AT&T for 25 yrs & just switched to Verizon because as you said, they don’t care. Escalate beyond level 2 tech support to a supervisor & up as high up as you need to go. I actually filed an FCC complaint about this very problem last yr. (not that that did any good 🙄). Good luck!!
I don’t think I’ve actually tried that specifically. So I will try for sure. I’ve been on the phone with apple support and carrier support and in the end - was frustrated than ever. Thank you!
Also check to make sure you didn’t accidentally turn on ‘Do not disturb’ & set it to only allow calls from certain contacts (Settings>Focus>Do not disturb)
Done all of that more than once 🥺🙄😳
Yup tried all that. I’ve basically gone through every setting.
Thank you!
just wanted to add that on line Verizon chat say they don't have a phone to call you back to see if it's working!! Frustrated too...have phone for less than a year and unable to receive calls.
Calls going straight to voicemail- even contacts
