One of my /beats Pro earphones wouldn't charge or connect on my iphone 11. I completed the system reset, but now I can't pair back to my iphone. The light on the case remains charging mode so it won't pair or will it
iPhone 11, iOS 15
Hi ShirleyBaby,
Are you referring to the Powerbeats Pro? If so, when you mention you completed a "system reset" was this resetting them using the steps below, found in the article here? Reset your Beats earphones
"Reset Powerbeats Pro
If so, test the pairing to a different iOS or Android device or a computer with the steps outlined here: Set up and use your Powerbeats Pro with an iPhone, Mac, or other device
You can also test the steps while the charger is connected. Be sure to also try using another power source or a different cable to test.
Should the issue remain, service may be needed. Check on your options and contact Apple Support directly using the links below.
Cheers!
Hi ShirleyBaby,
Are you referring to the Powerbeats Pro? If so, when you mention you completed a "system reset" was this resetting them using the steps below, found in the article here? Reset your Beats earphones
"Reset Powerbeats Pro
If so, test the pairing to a different iOS or Android device or a computer with the steps outlined here: Set up and use your Powerbeats Pro with an iPhone, Mac, or other device
You can also test the steps while the charger is connected. Be sure to also try using another power source or a different cable to test.
Should the issue remain, service may be needed. Check on your options and contact Apple Support directly using the links below.
Cheers!
Charge/Pairing Problem
