After setting custom ringtone on my iPhone 13 mini, some calls still ring with the default. An Apple rep did a screen share and found nothing wrong. Three of the calls were marketing calls. Any ideas of how my phone settings are being bypassed?
Hey SolvangRider,
You mentioned this custom ringtone was created using GuitarBand. Is this the same custom ringtone that you originally had trouble with or a newly created one? If not a new one, can you try that now? Also, do you have any different custom ringtones not created with GarageBand, for example purchased from iTunes, that you can try?
Let us know!
As a further experiment, I tried a custom ringtone that my wife had used a few years back. This was a purchased ringtone not created on GuitarBand. So far this seems to work without a problem.
That would seem to narrow down the problem to the GuitarBand app. Is there another option to create my own ringtones?
Hello SolvangRider,
Welcome to Apple Support Communities! Try setting a different ring tone to see if the same thing occurs. This will let you know if there's an issue with all of the ringtones or just this specific one.Here are the steps:
Ringtones on iTunes aren't full songs, they're just snippets.
This information is provided in Use tones and ringtones with your iPhone, iPad, or iPod touch
Also, make sure your iPhone is up-to-date: Update your iPhone, iPad, or iPod touch - Apple Support
Best Regards.
OK, I experimented with ringtones:
This is more of a nuisance than a serious problem, but it would be nice to have more control over my ringtone preference.
Any further suggestions? Thanks
Thanks for reaching out again, SolvangRider. While creating custom ringtones may be able to be done with GarageBand, we wouldn't have any other information for creating these. If you still have questions, please Contact Apple Support.
Regards.
I spoke with a Apple rep who escalated this up a level and he asked me to delete the Garage band ringtones and then recreate them to see if that worked. I did two versions: First, I created a 28 second ringtone but when I saved it I got a message that it was too long and would be automatically shortened which I did. Second, I created a 25 second ringtone that didn't need to be shortened.
The results with either version were the same as before, it occasionally reverts back to the default ringtone (Reflections).
Please tell me I'm not the only customer with this problem, it is annoying.
Thanks...
Custom Ringtone
