Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forwarding 3rd party photo/videos

My relative sent me videos to my new email which is outlook.com but I have not received them and he sent them yesterday why not my phone is IPhone 11

iPhone 11, iOS 15

Posted on Mar 3, 2022 11:42 AM

Reply
Question marked as Best reply

Posted on Mar 3, 2022 11:50 AM

Most email servers will only allow a certain size file. 5 or 10 megs is usually the limit. Make sure your relative is sending file of this size or smaller. If they are smaller than 5 megs and they still aren't coming through, you will need to contact Microsoft about their Outlook email program. Your phone has nothing to do with this.

1 reply
Question marked as Best reply

Mar 3, 2022 11:50 AM in response to Help_break

Most email servers will only allow a certain size file. 5 or 10 megs is usually the limit. Make sure your relative is sending file of this size or smaller. If they are smaller than 5 megs and they still aren't coming through, you will need to contact Microsoft about their Outlook email program. Your phone has nothing to do with this.

Forwarding 3rd party photo/videos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.