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What do I do when it says that my account has been disabled

What do I do when it says that my account has been disabled


iPhone 8 Plus, iOS 15

Posted on Mar 4, 2022 3:24 AM

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Question marked as Best reply

Posted on Mar 4, 2022 4:30 AM

Is this about the Apple ID being disabled?

If yes, follow the steps in this article:

How to use account recovery when you can’t reset your Apple ID password - Apple Support


If this is about the iTunes and AppStore, contact Apple Support about that, only they can help in this situation:

...

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

...

copied from: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

1 reply
Question marked as Best reply

Mar 4, 2022 4:30 AM in response to Mystique1976

Is this about the Apple ID being disabled?

If yes, follow the steps in this article:

How to use account recovery when you can’t reset your Apple ID password - Apple Support


If this is about the iTunes and AppStore, contact Apple Support about that, only they can help in this situation:

...

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

...

copied from: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

What do I do when it says that my account has been disabled

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