Hi, I have found that 1 day of my activity is missing now. It contains workouts but not rings data.
Feb 27:
I have mistakenly changed the date, and now this bug appeared.
I have tried to restart the phone and watch.
Nothing helped. How can I fix this issue?
Thanks!
Apple Watch
Hello GoodFry,
As restarting both devices didn't resolve things, there are a few other steps to try.
First, ensure both iOS and watchOS are up-to-date fully, after backing up the companion iPhone to help preserve data.
You can update on each device at Settings > General > Software Update. For more info on updating check out this link: Update your iPhone, iPad, or iPod touch
If updating doesn't help, you may try unpairing, and then re-pairing the Apple Watch and iPhone. This page here will have the needed steps in the "How to unpair your Apple Watch from your iPhone" section:
Unpair and erase your Apple Watch
1. Keep your Apple Watch and iPhone close together as you unpair them.
2. Open the Apple Watch app on your iPhone.
3. Go to the My Watch tab and tap All Watches.
4. Tap the info button next to the watch that you want to unpair.
5. Tap Unpair Apple Watch
6. For GPS + Cellular models, choose to keep or remove your cellular plan.
7. Tap again to confirm
Then, you can find info on setting it up again here, if needed: Set up your Apple Watch
If nothing above helps, you may try reaching out to Apple Support directly for a deeper investigation via this link: Get Support
Cheers.
Hello GoodFry,
As restarting both devices didn't resolve things, there are a few other steps to try.
First, ensure both iOS and watchOS are up-to-date fully, after backing up the companion iPhone to help preserve data.
You can update on each device at Settings > General > Software Update. For more info on updating check out this link: Update your iPhone, iPad, or iPod touch
If updating doesn't help, you may try unpairing, and then re-pairing the Apple Watch and iPhone. This page here will have the needed steps in the "How to unpair your Apple Watch from your iPhone" section:
Unpair and erase your Apple Watch
1. Keep your Apple Watch and iPhone close together as you unpair them.
2. Open the Apple Watch app on your iPhone.
3. Go to the My Watch tab and tap All Watches.
4. Tap the info button next to the watch that you want to unpair.
5. Tap Unpair Apple Watch
6. For GPS + Cellular models, choose to keep or remove your cellular plan.
7. Tap again to confirm
Then, you can find info on setting it up again here, if needed: Set up your Apple Watch
If nothing above helps, you may try reaching out to Apple Support directly for a deeper investigation via this link: Get Support
Cheers.
GoodFry,
Thanks for giving those steps a try, and keeping us posted on the results.
In order to look into this issue with the Activity app further from here, reach out through this link: Get Support
Take care.
Hi GoodFry,
The options provided may be based on your product, symptoms selected, and your region. Here is a resource on how to contact Apple by phone with numbers from regions around the world: Contact Apple for support and service
Cheers
Thanks, I have installed updates on my watch and iPhone, but the issue remains.
Unpair also didn't help.
I have tried to set time back to this day on watch and return. Now I have 1 missing day and 3 overwritten days:
How can I fix it? Can you advise at least how to debug it? Maybe with some side app?
Hi Erica_S1,
I have tried to follow your link. All I can see is "View your products" and "Find a case or repair". When I select the first option I can see my devices. after choosing my watch or phone I can see only this:
Are these all the options that I have? Can it be resolved online?
Thanks!
One day of Watch Activity is missing
