FaceTime from MacPro mic not working

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Level 1

5 points

FaceTime from MacPro mic not working

I just upgraded to Monterey v 12.2.1 and when I make a FaceTime call the mic selected in the system prefs isn't working. If after initiating the call I open the sound prefs and switch the input source it will start to work. I can even switch back to the source that wasn't working at first and it is fine. I have tried tossing out pref files and rebooting. Mac Pro (Late 2013) 2.7 GHz 12-core, 64 GB RAM. The mic that is the initial selection is the display mic of a Thunderbolt Display/

Mac Pro

Posted on Mar 4, 2022 10:10 AM

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Answer 1

Trish313

Community Specialist

Mar 5, 2022 11:58 AM in response to Bruce Teall

HI Bruce Teall,

Thank you for posting in Apple Support Communities! From our understanding, when using FaceTime on your Mac Pro there is no sound from your original audio source until you switch audio sources and switch back to the original, do we have that right?

Does this occur in other users as well: Set up users, guests, and groups on Mac?

Does this happen if the other audio source is the default as well?

Let us know!

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Answer 2

Mar 9, 2022 1:24 PM in response to Bruce Teall

Bruce,

You mentioned earlier about your current set up with the Mic being used on the Thunderbolt Display. Do you happen to have another display by chance to test with? Also, how many devices do you have connected via USB? Possible to remove those devices and test?

Try changing out the cable and see if the same occurs if you use a headset.

If none of these steps helped, contact Apple Support.

Best regards.

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Answer 3

Bruce Teall Author

Level 1

5 points

Mar 9, 2022 10:58 AM in response to Trish313

Hi Trish —

Yes, that is correct.

I am setting up another user account and will try that. The input source is the system setting input and it doesn't seem to matter which input I select. In the current version of FaceTime, I can only find output settings under the Video menu, not input election.

Bruce

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Answer 4

Bruce Teall Author

Level 1

5 points

Mar 9, 2022 2:21 PM in response to Matthew.S81

Tried with all USB devices disconnected. No different. The remaining input device listed is "Parallels Access Sound," type is virtual. It hasn't been a problem before upgrade to Monteray, but I can't figure out how to get rid of it to see if that is the problem now.

Thank you.

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Answer 5

Bruce Teall Author

Level 1

5 points

Mar 11, 2022 12:48 PM in response to Bruce Teall

Parallels Access was the culprit. Once I deinstalled it FaceTime is working fine. Thank you for your help/

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Answer 6

karina184

Community Specialist

Mar 9, 2022 11:01 AM in response to Bruce Teall

Hey Bruce,

We look forward to hearing how that user account works out.

Cheers.

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Answer 7

Bruce Teall Author

Level 1

5 points

Mar 9, 2022 1:02 PM in response to karina184

Unfortunately, when I log in with a fresh account and make a FaceTime call I get the exact same behavior: output is fine, input doesn't work unless I switch the source and then back.

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FaceTime from MacPro mic not working

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