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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I just got my new iPhone today and followed all the steps on the screen. My phone finally finished downloading but my number did not transfer onto this phone. I also have no service so I cannot text or call anyone. How do I fix this? I still have my old SIM card but I am using the new one that came with the phone. Thank you!
If you choose to use the new SIM card, then have it activated by contacting your carrier. You can call their support number and they should be able to resolve the issue quickly by activating your new SIM card if you choose that option.
Axel F.
If you choose to use the new SIM card, then have it activated by contacting your carrier. You can call their support number and they should be able to resolve the issue quickly by activating your new SIM card if you choose that option.
Axel F.
Welcome to the Apple Support Communities.
Remove or switch the SIM card in your iPhone - Apple Support with your old one. If you need more help, contact your carrier: Contact a third-party vendor - Apple Support.
Jack
Great, thank you so much! I will give it a shot. I thought I was supposed to use the old SIM card but my mom said you use the new one.
Hello Kristin:
Remove the old SIM card from your old iPhone and install it in your new iPhone. See whether this resolves the issue.
Axel F.
New iPhone: number did not transfer
