iPhone 6 Plus denied to connect with "activation server" ???

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Level 1

9 points

iPhone 6 Plus denied to connect with "activation server" ???

I reset My phone 6 plus try to activate after connecting with Wifi I get this message for two weeks now "your iPhone could not be activated because the activation server can not be reached. try connecting your iPhone to iTune to activate it, or try again in couple of minutes if problem persists contact Apple support at apple.com/support TRY AGAIN"

I did connect with iTunes, downloaded latest software on iPhone 6 Plus and it is update to latest version

but unable to "activate with the server"

Posted on Mar 5, 2022 12:28 AM

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Answer 1

MosesZoltan Author

Level 1

9 points

Mar 23, 2022 9:46 PM in response to MosesZoltan

thank you for your follow up here are the screenshots after phone has been not be on charging since last we talked also when I try to create Apple ID its is on a charger, why battery should matter?

Can not active my old ID can not create a new ID. See screen shot of error below so ambiguous

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Answer 2

Tdperry

Level 1

64 points

Mar 23, 2022 11:48 PM in response to MosesZoltan

Official Apple process:

Restart your iPhone.
If you're using a cellular-data connection, connect to a reliable Wi-Fi network instead.
If you get an error message on your iPhone that says the activation server is temporarily unavailable or cannot be reached when trying to activate, wait a few minutes, then repeat the previous steps.

If you still can't activate your iPhone, try again using your computer instead. Here's how:

Make sure that you have the latest version of macOS or the latest version of iTunes.
Check that your computer has an Internet connection.
With the cable that came with your iPhone, connect your iPhone to your computer. Locate your device on your computer.
Wait while your computer detects and activates your iPhone:

- If you see an alert that shows "Set up as New" or "Restore from Backup," it means your iPhone is activated.
- If you get an error message on your computer that says that the SIM card isn't compatible or is invalid, contact your carrier.
- If you get an error message that says the "activation information was invalid" or "activation information could not be obtained from the device," use recovery mode to restore your iPhone.

If you still can't activate your iPhone, contact Apple Support.

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Answer 3

Alancito

Level 7

28,307 points

Mar 20, 2022 6:53 AM in response to MosesZoltan

MosesZoltan wrote: "battery was replaced by Apple 76% charging capacity..."

76% is not healthy. So have the weak battery replaced and see if your iPhone can then reach the server:

iPhone Battery & Power Repair

About genuine iPhone batteries

(Articles found by searching Apple's Knowledge Base.)

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Answer 4

Alancito

Level 7

28,307 points

Mar 21, 2022 4:15 AM in response to MosesZoltan

MosesZoltan wrote: "Replaced the battery, now capacity showing 94%...”

A new replacement battery should be showing 100% max capacity. Was the replacement done by a qualified technician using a genuine iPhone battery?...

About genuine iPhone batteries

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Answer 5

Alancito

Level 7

28,307 points

Mar 23, 2022 2:45 AM in response to MosesZoltan

MosesZoltan wrote: "After fully charging it, in the setting, battery capacity shows 100%. "

Moses ~ Battery Capacity isn't dependent on the battery being fully charged. As I'm not convinced you're looking at the right setting, go here:

Settings > Battery > Battery Health

...and then: Take a screenshot on your iPhone and post the screenshot here.

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Answer 6

MosesZoltan Author

Level 1

9 points

Mar 20, 2022 6:03 AM in response to ChrisJ4203

I have SIM card in phone still same error “unable to activate … server unavailable try few minutes later “ what a dumb error kept me trying for weeks. Is Apple aware of this issue? I have this phone just for phone calls for my daughter. Any other ideas ?

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Answer 7

MosesZoltan Author

Level 1

9 points

Mar 20, 2022 6:38 AM in response to Alancito

battery was replaced by Apple 76% charging capacity. I downloaded latest version of IOS on my MacBook pro 12.2.x then downloaded via USB port. Then try to activate, failed again with error “ your iPhone could not be activated because the server Cannot be reached try connecting via iTunes … of try in couple of minutes” …

thanks for looking into it.

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Answer 8

MosesZoltan Author

Level 1

9 points

Mar 20, 2022 7:28 PM in response to MosesZoltan

iPhone 6 Plus, OS 12.5.5

Battery 91%, there is SIM in the phone,

phone is active finally, but unable to create Apple ID ?

From Apple server for last 8 hours the message is

“Verification failed” “there was an error connecting to the Apple ID server”

what kind of error is that ?

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Answer 9

Alancito

Level 7

28,307 points

Mar 21, 2022 2:17 AM in response to MosesZoltan

MosesZoltan wrote: "...what kind of error is that ?"

Perhaps the kind of error caused by your iPhone 6 Plus's weak battery (76% capacity) not having the strength to connect to the server. Replace the battery.

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Answer 10

Alancito

Level 7

28,307 points

Mar 22, 2022 3:24 AM in response to MosesZoltan

MosesZoltan wrote: "when charged shows 100% capacity..."

But before, you wrote: "now capacity showing 94%"!

Are both those values of 100% & 94% from the Maximum Capacity % here?...

Settings > Battery > Battery Health

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Answer 11

MosesZoltan Author

Level 1

9 points

Mar 23, 2022 1:30 AM in response to Alancito

After fully charging it, in the setting, battery capacity shows 100%.

I tried to set up a new Apple ID.

Still no luck, spins & spins then no error just “activation server unavailable try few minutes later”

I tried 3 hours yesterday … trying for last 2 hours

may be Apple ID servers are gone ???

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Answer 12

ChrisJ4203

Level 10

230,678 points

Mar 5, 2022 8:18 AM in response to MosesZoltan

You need to have a SIM inserted in the iPhone to activate. You cannot activate with wi-fi without a SIM.

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Answer 13

Alancito

Level 7

28,307 points

Mar 20, 2022 6:08 AM in response to MosesZoltan

MosesZoltan wrote: "...Any other ideas ?"

Does your iPhone 6 Plus still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health

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Answer 14

MosesZoltan Author

Level 1

9 points

Mar 21, 2022 3:56 AM in response to Alancito

Replaced the battery, now capacity showing 94%, phone is unable to connect with Apple ID server!!

”unable to access the server try few minutes later” I have been trying or 9 hours …

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Answer 15

MosesZoltan Author

Level 1

9 points

Mar 21, 2022 7:37 PM in response to Alancito

when charged shows 100% capacity. Was replaced at apple store not sure for this old phone what they use. Now let me open screen settings but Apple ID server is not connecting

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iPhone 6 Plus denied to connect with "activation server" ???

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