my new m1 max 16inches has 1 dead pixel like this (above B of Bookmarks). It make me uncomfortable to see it. So its can be fixed it? I have 3 years Apple care. Thank you. I'm in Viet Nam
MacBook Pro 16″, macOS 12.1
Hi,
Whether your issue would be covered by Applecare is unclear. For years Apple has had a policy in place that declares a certain amount of dead or stuck pixels is considered normal. You would have to have your MacBook Pro examined at your local a retail AppleStore(Genius Bar, you need to make reservation) or Apple Authorized Service Provider.
Vietnam
Apple Vietnam Limited Liability Company
Unit 901, Deutsches Haus Ho Chi Minh City. No. 33, Le Duan Blv.,Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Apple - Find Locations - Location Selector
Hi,
Whether your issue would be covered by Applecare is unclear. For years Apple has had a policy in place that declares a certain amount of dead or stuck pixels is considered normal. You would have to have your MacBook Pro examined at your local a retail AppleStore(Genius Bar, you need to make reservation) or Apple Authorized Service Provider.
Vietnam
Apple Vietnam Limited Liability Company
Unit 901, Deutsches Haus Ho Chi Minh City. No. 33, Le Duan Blv.,Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
Apple - Find Locations - Location Selector
Hi,
I'm not Apple person, so I am not able to explain Apple's policy for you.
Try to contact Apple Support and ask about it by yourself.
Hello
Thanks for your reply. Could you please explain for me Apple's policy about dead or stuck pixel?
Thanks
my macbook pro m1 max has dead pixel
