Dear Apple
I already subscribe VIU premium 6 months and charged IDR 109,000.
but unfortunately when i open my VIU application, my account still not yet premium.
Please advise what happened?
and what should i do?
iPhone 7 Plus, iOS 15
Hello looser1011,
The first thing we would suggest would be to power cycle the iPhone by pressing and holding the side button until power off appears. Drag the slider, then wait 30 seconds for your device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here: Restart your iPhone - Apple Support
Once restarted, check the subscription by tapping on Settings > [your name] > Subscriptions. You should be able to see if the updated subscription is recognized.
If it is still not correct, we would suggest that you Contact Apple Support .
They will be in the best position to assist further.
Cheers.
Hello looser1011,
The first thing we would suggest would be to power cycle the iPhone by pressing and holding the side button until power off appears. Drag the slider, then wait 30 seconds for your device to turn off. While simple, this can refresh the iOS, apps and connections. More information is available here: Restart your iPhone - Apple Support
Once restarted, check the subscription by tapping on Settings > [your name] > Subscriptions. You should be able to see if the updated subscription is recognized.
If it is still not correct, we would suggest that you Contact Apple Support .
They will be in the best position to assist further.
Cheers.
VIU Premium ACTIVATION FAILED
