Hi! I recently got a new iPhone 12 mini and previously had a iPhone SE. I now can not download certain apps, my phone is updated and I’m no longer connected to the previous phone. I’ve tried restarting my new phone with no luck. Can anyone help me?
iPhone 12 mini, iOS 15
Hello Arp2022,
Thanks for reaching out to Apple Support Communities.
When you have a chance, review this article : If you can't download or update apps on your iPhone or iPad The information here has some common troubleshooting steps towards any issues with downloading apps.
1. Open the App Store and sign in
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store.
2. Manually update the app
In the App Store, try to update the app manually.
3. Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and you see a message that says “your account is disabled in the App Store,” there might be a problem with your payment method. Contact Apple Support for assistance.
4. Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
5. Restart your device
Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps.
6. Contact Apple
If you still can't download or update apps on your iPhone or iPad, contact Apple Support.
If this doesn't help, let us know in more detail of what happens when you try downloading these apps? For example any error message? Please do not include any personal information.
Regards.
Hello Arp2022,
Thanks for reaching out to Apple Support Communities.
When you have a chance, review this article : If you can't download or update apps on your iPhone or iPad The information here has some common troubleshooting steps towards any issues with downloading apps.
1. Open the App Store and sign in
If a blue account button appears at the top of the App Store, you might not be signed in. Tap it and sign in with your Apple ID. Learn what to do if you forgot your password.
Learn what to do if you can't open the App Store.
2. Manually update the app
In the App Store, try to update the app manually.
3. Check your payment method
You might need to have a payment method on file, even if the app that you want to download is free. See what payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and you see a message that says “your account is disabled in the App Store,” there might be a problem with your payment method. Contact Apple Support for assistance.
4. Prioritize the download
From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
5. Restart your device
Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps.
6. Contact Apple
If you still can't download or update apps on your iPhone or iPad, contact Apple Support.
If this doesn't help, let us know in more detail of what happens when you try downloading these apps? For example any error message? Please do not include any personal information.
Regards.
iPhone 12 mini can not download apps
