Relink Apple music account repeatedly
Why do I constantly have to relink my apple music account to Alexa? I didn’t use to have to do it. Seems like it’s every week i have to relink.
iPhone 8, iOS 15
Why do I constantly have to relink my apple music account to Alexa? I didn’t use to have to do it. Seems like it’s every week i have to relink.
iPhone 8, iOS 15
Hello there Rickmase,
Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand. Let's take a closer look as we do our best to provide some additional insight.
We understand you're having to sign back into Apple Music on your Alexa frequently. To get started, does the same thing happen with any other third-party services on your Alexa?
Does the same thing happen after manually unlinking it and then linking it back again? Also be sure any companion iOS devices are updated as well, along with any related apps:
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
How to manually update apps on your Apple device
In the meantime, be sure to check for any updates for your Alexa, If you need help with that, you may need to contact Alexa support as mentioned here under the Get Help section: Play Apple Music with Alexa
We hope this helps get you pointed in the right direction.
Take care.
Hello Rickmase,
We appreciate this update. Since all of the Apple devices are up to date and this issue is isolated to your Alexa device, we'd recommend connecting with Amazon as recommend in the "Get Help" section of the resource we previously provided.
Cheers!
The only other third party apps I have is iheart radio which I play by telling Alexa to play it. I don’t use it often but I just checked it and it works.
The problem with Apple music appears because I have a routine set to play a particular song for my morning alarm. (Time by Pink Floyd). I keep getting error messages to relink my account. I have disabled the skill, relinked, and re-enabled the skill many times.
All our IOS devices are up to date.
I recently changed the wake word on Alexa because our other Alexa upstairs was picking up our voices and executing commands meant for downstairs. It’s a real pain when you set a timer and the upstairs one goes off but now won’t cancel because when you want it to, it won’t pick up your voice.
I am not sure if it started before the change or not.
Relink Apple music account repeatedly