Problem with my Icloud

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4 points

Problem with my Icloud

Hi, I have a problem with my Icloud. When I connect to the account I see the icons of pictures, contacts etc as broken picsels. I use my Iphone 13 Pro for work and after I download the pictures from my Icloun to my web site. And in my ERP I see the pictures I took as broken picsels as well. After on the web site I see pictures that I downloaded as normal, like on my phone.

Please see attached pictures from I cloud and web site and advice how can I remove this problem.

I use Icloud in Chrome and my Iphone has latest update.

Thank you

iPhone 13 Pro, iOS 15

Posted on Mar 8, 2022 7:44 AM

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Answer 1

hc1111

Community Specialist

Mar 9, 2022 8:11 AM in response to viktoriia112

Hey there viktoriia112,

It appears that the pixel issue might be an issue on your computer versus your iPhone. If the pictures appear like this only on the iPhone, however, you'll need to have your iPhone serviced for pixel anomalies.

For help with service, Contact Apple Support.

About LCD display pixel anomalies for Apple products released in 2010 and later

If this appears from the computer you're using and not the iPhone, please reach out to the manufacturer for help.

Take care!

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Problem with my Icloud

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