sbcglobal.net email account

See this support article:--> Add an email account to your iPhone, iPad, or iPod touch - Apple Support

Specifically, read the sections "How to set up your email account manually" AND "Enter account settings manually ", since that email provider is not among the ones you can add automatically. Before performing the procedure, make sure you have the correct paramaters (SMTP/IMAP) from sbcglobal.net

Regards

Giulio

tgolemb wrote:

My mom has an @sbcglobal.net email account and she is unable to open it on her iPad or link it to the mail app. This is extremely frustrating, as I have tried to walk her through it without finding a resolution.

Contact sbcglobal or look at their support site.

Is there any error message?

Does sbcglobal use 2factor authentication? If yes then you may require an app specific password when setting the account up.