You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: appleuser2022xx
appleuser2022xx Author
User level: Level 1
4 points

My phone is updated but still wont use the face recognition to unlock my phone.

What do i do if my phone wont unlock using face recognition?

Posted on Mar 8, 2022 12:40 PM

Reply
Question marked as Top-ranking reply
User profile for user: Katana-San
Katana-San
User level: Level 9
70,255 points

Posted on Mar 8, 2022 12:42 PM

Hello ~ You may have to follow this information:


If an alert says Face ID has been disabled on your iPhone or iPad Pro*


*If you still can't enroll your face or unlock your device with Face ID, take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


~Katana-San~


View in context

Similar questions

4 replies
Question marked as Top-ranking reply
User profile for user: Katana-San
Katana-San
User level: Level 9
70,255 points

Mar 8, 2022 12:42 PM in response to appleuser2022xx

Hello ~ You may have to follow this information:


If an alert says Face ID has been disabled on your iPhone or iPad Pro*


*If you still can't enroll your face or unlock your device with Face ID, take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.


~Katana-San~


Reply

My phone is updated but still wont use the face recognition to unlock my phone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up