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ashante32 Author

Level 1

4 points

Why can’t I use my face recognition

Why do it pop up saying I can’t use my face recognition to lock or unlock me iPhone 11 Pro max

Posted on Dec 1, 2022 4:02 AM

Top-ranking reply

ProustGiulio

Level 10

208,662 points

Posted on Dec 1, 2022 4:12 AM

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, and if the issue persists (after performing the steps provided in the support article that led you here), contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

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Why can’t I use my face recognition

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