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Keyboard backlight and camera not working

Please, recently my keyboard backlight isn't coming up and this option "adjust keyboard brightness in low light" is missing in the system preferences.


Also, camera not found and no error was detected during diagnosis test.


I need help. This is frustrating .

MacBook Pro 16″, macOS 12.2

Posted on Mar 9, 2022 3:20 AM

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Mar 9, 2022 8:36 AM in response to temitope241

temitope241 wrote:

Please, recently my keyboard backlight isn't coming up and this option "adjust keyboard brightness in low light" is missing in the system preferences.

Also, camera not found and no error was detected during diagnosis test.

MacBook Pro 16″, macOS 12.2



If this is an Intel Mac—Try resetting NVRAM/PRAM Reset NVRAM or PRAM on your Mac - Apple Support

(get at least two-three rounds of the chimes when holding the NRAM Reset)


If this is a M1 Mac—try SafeBoot How to use safe mode on your Mac - Apple Support to sort anomalies.



if no insight or resolve—

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"— or see software help

Genius Bar Reservation and Apple Support Options - Apple


Outside the USA

https://locate.apple.com/country






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Keyboard backlight and camera not working

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