Safari can't verify the identity of the website

This message comes up every time I try to log in to my bank, ebay, paypal, vodafone, hotmail, etc. Basically everything I try to log into. It tells me the certificate is invalid, or the issuer is invalid. This just started one day a little while ago. I have all these pages bookmarked and safari used to be fine with them. I downloaded firefox to see if it was just a safari thing, and it did not have this problem. Can someone please tell me how to fix this with safari? Version 5.0.1

MacBook Pro, Mac OS X (10.6.4)

Posted on Aug 8, 2010 8:48 PM

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93 replies

Feb 2, 2012 1:45 AM in response to RussyPlum

I've struggled with this for about 1 hour today and found a solution that worked for me.


The problem in my case was caused by a certificate under the "login" keychain that contained a private key for my apple id and the name of the certificate looked like this : com.apple.idms.appleid.prd_certificate.A_LOT_OF_NUMBERS_HERE


Here is the solution that did the trick for me :


Open Keychain Access, select "login" keychain and filter on certificates.

Select all certificates and export them to a file on disk to have a backup.


Now you have 2 options to identify the certificate causing the problem:

1. Delete the certificates one by one and after each deletion try to open the page in Safari (I suggest to restart Safari after each deletion).


2. Delete all certificates, restart Safari and try to open the page in Safari. If it works, you may have to import the certificates you exported and follow option 1 to identify the certificate that is causing the problem.


HTH, good luck !


MacBook Pro 15'', Mac OS X 10.7.2 (Lion), Safari 5.1.2

May 7, 2012 6:14 PM in response to Muckwizard

Oh, so glad someone finally asked this on this post. Yes, Safari seems to have this problem no matter where you use it. I am frankly sick and tired of constantly resetting Safari, emptying caches, restarting, etc., etc., I didn't see anyone mentioning that usually it's looking for a certificate that doesn't even apply to the page you are loading - is there one. I usually get the following:


Safari can't verify the identity of the website

"www.facebook.com".

The certificate for this ebsite is invalid. Your might be connecting to a website that is pretending to be "www.facebook.com", which could put your confidential information at risk. Would you like to connect to the website anyway?


So - is that pretty much it verbatim for the rest of you? Apple techs???? Helllllooooo??? Are you listening? Or is this why your stock is tumbling back down the hill, Jack? I have looked everywhere on my computers for viruses, malware and none seems to be there. So, why is Safari doing this and why isn't it fixed by now?


Don't let the "genius" techs snowball you - they don't get that much training - a lot of turnover. How do I know? I worked there. This is shameful of Apple to ignore this problem so long. Steve must be turning over.

May 7, 2012 6:23 PM in response to Alan Templeton

I will be trying your suggestion Alan, however I am worried about leaving the Keychain open or accessible from outside. Why are the webpages asking for certificate verification for webpages other than the one I am trying to access? Do you have any ideas/input on that. Remember this isn't just a "mac" thing - I've had the same thing happen on my iPhone and my HP laptop. Yours seemed the most "techie" of the responses. Even though the other ideas of resetting, etc. work - it's always temporary and soon you will be back to missing images - request for certificate verificaiton, invalid website response (even though the very next time the page will load just fine).

May 15, 2012 2:35 AM in response to RussyPlum

I also got this problem and for me it got fixed when i went in the keychain then i went in the system roots category. 'VeriSign Class 3 Public Primary Certification Authority - G5' was personalized so i modified it and put it to defaut settings.

I hope i can help some users with this solution 🙂


PS : I also tried a lot of things before. delete all certificates in the session category may have to be done too.

May 28, 2012 2:44 AM in response to Alan Templeton

Safari can't verify the identity of the website "daw.apple.com" ... Expires: Saturday 5 January 2013 ... This certificate was signed by an untrusted issuer"


This is the message when I sign in to this forum. This is an APPLE problem, not a user problem.


It is a dangerous security problem to get us all ignoring the security warnings, especially when they are on Paypal or bank sites. I have switched to Firefox for this kind of work now. It seems to be doing just fine. No garbage messages.

May 30, 2012 6:18 AM in response to RussyPlum

I have no answers, but am having the same problem and I hope that adding to the thread may help us get some attention. It affects both Safari and Chrome for me, but not Firefox and I've tried every suggestion from the thread with no success, although I'm running Lion and I think some of the earlier posts were for earlier operating systems (i.e. I can't find a safari plist file).


Apple, please help!

Sep 5, 2012 9:03 PM in response to Fireguyy

I've been having this problem in the past month or so, and finally decided I was annoyed enough to read up a little.


I opened the Date/Time setting in System Preferences and it was already checked to update automatically, so I just locked the Control Panel and went back to my business on Safari and so far it's worked!? I didnt do any of the plist, resetting or Keychain stuff.


I cant explain why it worked, it could all happen to be a fluke, but I'll keep you posted if it comes back.


(Safari v6.0, Lion OS)

Sep 6, 2012 9:19 AM in response to Cliff-R

@Cliff-R - how do you delete or change the keychain certificates? After reading all the certificates that have "trusted access" to my computer I was hoping to delete the ones that look suspicious - like AOL having a certificate that lasts until 2037 - really? I don't remember saying that was OKAY. I'll be making Safari ask me everytime from now on.

Sep 19, 2012 10:11 PM in response to jeanettefromgilbert

The problem might of went away but you did not solve it. My date box is checked and the problem still comes and goes. I believe it is associated with either the router or your ISP. Truthfully it is beginning to *&^! me off because it is happening more and more. Sadly I never had the problem with windows so I may be forced to abandon mac products since NO ONE can provide a reasonable solution.

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Safari can't verify the identity of the website

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