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Daddy D Author

Level 2

212 points

Touch ID no longer responding consistently

I have a 2 year old MacBook Air (Retina, 13-inch, 2020) running macOS Monterey 12.2.1. About 10 days ago, my touch ID became unreliable when using Safari. Safari is the only place I use it.

I thought that perhaps the saved fingerprint file had become corrupted, so I deleted it and created a new one. Seemed to work okay for a couple of days, then the same behavior re-appeared.

I've cleaned the Touch Pad, and my finger doesn't appear to be marred in any way: no scratches, grease, etc. Besides ... sometimes it works. I haven't been able to discern any patterns in when it works and when it doesn't.

Any ideas?

MacBook Air 13″, macOS 12.2

Posted on Mar 9, 2022 3:36 PM

Top-ranking reply

SergZak

Level 6

10,366 points

Posted on Mar 9, 2022 5:05 PM

Try following the steps outlined in the following article:

If Touch ID isn't working on your Mac - Apple Support

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Touch ID no longer responding consistently

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