MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
MacOS 11.2.1
Touch ID stops working on my MacBook. I delete the fingerprints, and it works for a while, then it stops recognizing my fingerprint.
MacBook Pro with Touch Bar
Harold Bernstein wrote:
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
MacOS 11.2.1
Touch ID stops working on my MacBook. I delete the fingerprints, and it works for a while, then it stops recognizing my fingerprint.
Try resetting the SMC https://support.apple.com/en-us/HT201295
if no resolve—
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
If you still have issues, you can expect it is a hardware problem:
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Harold Bernstein wrote:
MacBook Pro (13-inch, 2019, Four Thunderbolt 3 ports)
MacOS 11.2.1
Touch ID stops working on my MacBook. I delete the fingerprints, and it works for a while, then it stops recognizing my fingerprint.
Try resetting the SMC https://support.apple.com/en-us/HT201295
if no resolve—
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
If you still have issues, you can expect it is a hardware problem:
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Touch ID frequently stops working on my Macbook Pro
