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Touch id not responding on MacBook pro,How to fix it?

The MacBook Pro 16 is 3 months old, two weeks ago the touch id stopped working.

I tried to reset smc

tried delete and re-add my Touch ID fingerprint, but I can't add because it doesn't recognize the fingerprint at all.

MacBook Pro 16″, macOS 11.2

Posted on Feb 19, 2021 2:15 AM

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Question marked as Top-ranking reply

Posted on Feb 19, 2021 3:35 AM

Hi,

Try to run Apple Diagnostics if it reports TouchID sensor related issue(BMT001, BMT003, BMT004, BMT005).

Use Apple Diagnostics to test your Mac - Apple Support

If it doesn't help, contact Apple Support to tell them about the circumstance you face with now.

Contact Apple for support and service - Apple Support


2 replies

Touch id not responding on MacBook pro,How to fix it?

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