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Level 1

4 points

Payment problems

Good afternoon!

I have two problems.

1) While trying to add funds to my AppleID I have an error 'Your Purchase Could Not Be Completed'. Could you suggest how I can resolve it?

2) Payment for the montly subscription has been marked off, but my music has disappeared from the app. What can I do to resolve it as well?

iPhone 12, iOS 15

Posted on Mar 10, 2022 1:51 AM

Best reply

Level 10

684,057 points

Posted on Mar 10, 2022 10:28 AM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

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