zlatamaria Author

Level 1

4 points

Payment problems

Good afternoon!

I have two problems.

1) While trying to add funds to my AppleID I have an error 'Your Purchase Could Not Be Completed'. Could you suggest how I can resolve it?

2) Payment for the montly subscription has been marked off, but my music has disappeared from the app. What can I do to resolve it as well?

iPhone 12, iOS 15

Posted on Mar 10, 2022 1:51 AM

Reply

⚠️

Top-ranking reply

Level 10

684,909 points

Posted on Mar 10, 2022 10:28 AM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

View in context

Similar questions

1 reply

Sort By:

⚠️

Top-ranking reply

Level 10

684,909 points

Mar 10, 2022 10:28 AM in response to zlatamaria

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Payment problems

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up