zlatamaria Author

Level 1

4 points

Payment problems

Good afternoon!

I have two problems.

1) While trying to add funds to my AppleID I have an error 'Your Purchase Could Not Be Completed'. Could you suggest how I can resolve it?

2) Payment for the montly subscription has been marked off, but my music has disappeared from the app. What can I do to resolve it as well?

iPhone 12, iOS 15

Posted on Mar 10, 2022 1:51 AM

Reply

Similar questions

“Your Purchase Could Not Be Completed.” I’ve been trying to buy something on a app from the app store and it constantly says “ Your Purchase Could Not be Completed for assistance, contact iTunes Support at www.apple.com/support/itunes/ww/. I checked my payment details and nothing is wrong with it, so I’m confused.
1012 1
“you purchase could not be completedl every time i try to do an in app purchase it comes up with “your purchase could not be completed, for assistance contact itunes support”. I ended up adding the money to my apple ID and it still says the same thing. i’ve tried everything people are saying and NOTHING is working
856 2
Your Purchase Could Not Be Completed Good afternoon! I'm trying to recharge my Apple ID. I get an error "Your Purchase Could Not Be Completed. Contact iTunes Store Support to complete this transaction." I added payment methods to recharge my account - PayPall did not work, added AM card, same error. Help solve the problem, I need to recharge my account to make in-app purchases and app subscriptions. [Personal Information Edited by Moderator]
352 2

1 reply

Level 10

685,221 points

Mar 10, 2022 10:28 AM in response to zlatamaria

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.

iTunes Support – world wide -

Apple Support schedule phone call -

Billings and Subscriptions -

Apple on Twitter

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Payment problems

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up