when does phone service transfer to new phone

Question

Level 1

5 points

when does phone service transfer to new phone

Hi,

I set up my new iPhone about 3 hours ago, transferring all my contacts, many apps, etc. from my previous phone, an Android. So far, so good, except I just tried to place a call with it for the first time, and the service hasn't switched. Fortunately, it's still working on the old phone, or I'd be unable to place or receive calls. At what point does the service switch? Is there anything else I need to do? I thought Apple took care of that with the carrier (Verizon). Nothing about it popped up while I was setting up the iPhone.

iPhone 13 Pro, iOS 15

Posted on Mar 10, 2022 10:49 AM

Reply

Answer 1

sberman

Level 10

268,209 points

Mar 10, 2022 1:22 PM in response to che47

che47 wrote:

I did all that a few hours ago.

Really …

So you went through step 3 of Set up your iPhone, iPad, or iPod touch - Apple Support

… then you went through all the steps in If you can't activate your iPhone - Apple Support

And what did Apple Support tell you when you contacted them?

Reply

Answer 2

che47 Author

Level 1

5 points

Mar 10, 2022 11:49 AM in response to sberman

I did all that a few hours ago. Got a popup from Verizon asking me to verify my identity with last 4 digits of SSN, which I did, and which was accepted by them. Still can't use the iPhone to make a call.

Reply

Answer 3

che47 Author

Level 1

5 points

Mar 10, 2022 1:25 PM in response to sberman

Call my provider. Which does not allow phone calls. I have now been on online chat with them for over an hour. Problem still not resolved, although now that there's an actual person working on it (not a bot), things are looking up.

Reply

Answer 4

che47 Author

Level 1

5 points

Mar 10, 2022 3:00 PM in response to sberman

I didn't have that number. It's not on my bill, and I didn't see it on their website. I did choose the "you call me" option, a couple of times. Got automated responders that kept hanging up on me. That's when I opted for the chat. Almost 3 hours in now, and the (live) agent says they'll have to put an IT ticket in on it. Three live agents have tried, and couldn't solve it. So it's not something obvious. They don't think it's the phone.

Reply

Answer 5

che47 Author

Level 1

5 points

Mar 11, 2022 1:06 PM in response to sberman

Update, after 3 hours with Verizon support yesterday and another hour plus today: the eSIMs provided in the iPhone don't work, can't be activated. I'll have to go to the local Verizon store and have a physical SIM card put in, then a Verizon agent will call me on Monday to activate and make the switch. What a mess. Cautionary tale about eSIM, maybe.

Reply