I pay for TV plus, why do you require an Apple device for the app?

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I pay for TV plus, why do you require an Apple device for the app?

This is sort of unbelievable. How can you not offer the app in Google store or for Windows? We are forced to use the website which you have made clear is intentionally incomplete and lacking in basic function. What's the point of that? I'm a paying subscriber. You offer to sell the product to people on other platforms yet give us an incomplete product with no warning about it and not even discounting it since it's a limited product?

I can't search, I can't resume my show, I often can't even find the show I'm already watching after scrolling through the menu for a few minutes. There is clearly a specific reason to hold those features back and also to not offer an app on non-Apple devices. Could you please tell us why for some basic transparency to paying customers? It will influence my willingness to continue supporting this company.

Thank you.

Posted on Mar 11, 2022 9:02 AM

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Answer 1

Top-ranking reply

Phil0124

Community+ 2026

Level 10

219,830 points

Mar 11, 2022 9:09 AM in response to captheory

The Apple TV App, is available on many different platforms including Chromecast, Roku, Fire Stick, a number of smart TVs, Playstation, Xbox etc... Online is just one of the many ways Apple has made the Tv App available if you don't own an Apple device. Link-> Apple TV app - Devices - Apple

Apple is missing a few locations still sure, but I'm sure they will be made available at some point.

Also, this is a user to user forum. Apple is not here,. not do they read anything posted here for feedback or complaints. If you would like to provide feedback, you can use the feedback website here: link-> Feedback - Apple TV - Apple

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Answer 2

Urquhart1244

Level 10

146,818 points

Mar 11, 2022 9:09 AM in response to captheory

Apple TV+ is ideally watched on a TV screen. For select smart TVs and TV-connected streaming devices, the Apple TV app is also available for non-Apple devices.

List of Apple TV app-supported devices - Apple

All the ways to watch Apple TV+ - Apple Support

This is a user-to-user forum. No-one here can answer why Apple chose to do things as they did.

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Answer 3

captheory Author

Level 1

12 points

Mar 11, 2022 1:11 PM in response to captheory

Thanks for your replies. I did know these things. But I have a PC. That is what I use for entertainment. They sold me the service on my PC. They offer a website as the way to engage with the product from my PC. They didn't specify it was a half finished product before my purchase.

They actively choose not to include basic functions like search or continue watching or a favorites list. The biggest Apple fanboy in the world should certainly be able to admit that is a bizarre and arbitrary intentional punishment for using a PC or Samsung phone. Or else an extremely embarrassing oversight but that is unlikely.

Thanks, anyways.

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Answer 4

Urquhart1244

Level 10

146,818 points

Mar 12, 2022 2:46 AM in response to captheory

You had a 7 day free trial to figure this out, and decide if you wanted to continue with the current service.

To plea for changes, use the feedback form. Feedback - Apple TV App - Apple

… or continue watching …

Resuming content is supported on the site.

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I pay for TV plus, why do you require an Apple device for the app?

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