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trying to upgrade to Mac Monterey and can't access it because the administrator password is incorrect

How do I reset the administrator password to download Mac Monterrey?


iMac 24″, macOS 11.4

Posted on Mar 12, 2022 10:45 AM

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Question marked as Top-ranking reply

Posted on Mar 13, 2022 8:08 AM

nai2000 wrote:

How do I reset the administrator password to download Mac Monterrey?

iMac 24″, macOS 11.4


Are you logged in your correct account? See the 


Are you admin? If you are logged in to your correct admin account then your psswd is correct....


See users and groups

>system Preferences>Users & Groups

Change Users & Groups User preferences on Mac - Apple ...


Are you a standard user?


Is this the first instance of a dialog telling you "administrator password is incorrect" or an ongoing issue...?


Is the iMac 24" with the original OEM HD /SSD or have you upgrades to a third party HD/SSD ?

2 replies
Question marked as Top-ranking reply

Mar 13, 2022 8:08 AM in response to nai2000

nai2000 wrote:

How do I reset the administrator password to download Mac Monterrey?

iMac 24″, macOS 11.4


Are you logged in your correct account? See the 


Are you admin? If you are logged in to your correct admin account then your psswd is correct....


See users and groups

>system Preferences>Users & Groups

Change Users & Groups User preferences on Mac - Apple ...


Are you a standard user?


Is this the first instance of a dialog telling you "administrator password is incorrect" or an ongoing issue...?


Is the iMac 24" with the original OEM HD /SSD or have you upgrades to a third party HD/SSD ?

Mar 14, 2022 4:57 PM in response to leroydouglas

I'm not sure what you mean by correct account. I only have one account and am the only person using this computer. I'm able to log on to the computer with the password I set up when the machine was purchased. For the upgrade the machine is asking for a different administrator password. Since I'm the owner and only user of the machine, I guess that makes me "admin". There are no other users and groups on this device. I'm not sure what you mean by "standard" user. This is an ongoing issue and I have not upgraded to a third party.

trying to upgrade to Mac Monterey and can't access it because the administrator password is incorrect

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