my friends laptop sound is not working. It is a apple macbook air 2015. When I go to sound settings it displays that the sound is muted with a check bar, it wont let me uncheck it. Also, when I go to output/input for sound settings it shows nothing
MacBook Air 11″, macOS 10.12
Hey vSophiiaa,
It sounds like you have a concern with the speakers on your MacBook being constantly muted. We can help.
Ensure that the internal speakers is selected in the Sound Output tab. You can check this by clicking the Apple menu > System Preferences > Sound > Output or you can follow these steps: Change the sound output settings on Mac - Apple Support. Is it here that nothing is showing?
If the issue happens across different apps, try running Apple Diagnostics on your Mac. This can help check for possible hardware issues: Use Apple Diagnostics to test your Mac - Apple Support.
Cheers.
Hey vSophiiaa,
It sounds like you have a concern with the speakers on your MacBook being constantly muted. We can help.
Ensure that the internal speakers is selected in the Sound Output tab. You can check this by clicking the Apple menu > System Preferences > Sound > Output or you can follow these steps: Change the sound output settings on Mac - Apple Support. Is it here that nothing is showing?
If the issue happens across different apps, try running Apple Diagnostics on your Mac. This can help check for possible hardware issues: Use Apple Diagnostics to test your Mac - Apple Support.
Cheers.
Macbook sound stuck on mute
